Refund policy

Last updated: October 15, 2026

We want you to love what you ordered from HoodySol. We sell both physical products (apparel, mugs and accessories) and digital products (downloadable PDF files). This policy explains how returns, exchanges and refunds work for each.

Physical products

Return window

You can request a return or exchange within 30 days from the delivery date.

Eligibility for returns and exchanges

  • Items must be unused, unworn and unwashed, in the same condition you received them.
  • Items must be sent back with their original packaging and tags.
  • Personalized or custom-made items can only be returned if they arrive defective, damaged or different from what you ordered.
  • Gift cards are non-returnable.

How to start a return

Email us at hello@hoodysol.com with your order number and the item(s) you want to return or exchange. We will reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Return shipping

  • Unless the item is defective, damaged or incorrect, you are responsible for return shipping, and a fixed return shipping fee may be deducted from your refund.
  • Original shipping charges and payment processing fees are non-refundable.
  • We recommend a trackable shipping service (such as UPS or FedEx) and keeping your proof of shipment. We are not responsible for returns that are lost or damaged on the way back to us.

Exchanges

Need a different size or color? Exchanges follow the same rules as returns. The fastest way to get the item you want is to return the original item and place a new order.

Digital products

Digital products (such as printable PDF planners and guides) are delivered electronically right after payment. Because they can be downloaded and kept, digital products are non-returnable and non-refundable once they have been delivered or accessed, unless:

  • the file is faulty, damaged or cannot be opened;
  • the product is materially different from its description; or
  • the product was not delivered to you;

or where applicable law requires otherwise. If one of these applies, contact us within 30 days of purchase and we will send a working file, a replacement or a refund.

Faulty, damaged or incorrect products

Please check your order as soon as you receive it. If a physical item is damaged, defective or not what you ordered, or a digital file does not work, contact us within 30 days of delivery with your full name, order number, a short description of the problem and photos or screenshots where possible. We will make it right with a replacement, an exchange or a refund, at no extra cost to you.

Holiday season

We may extend the return window for physical products during the holiday season. Any extension will be announced on our website.

Refunds

Once we receive and inspect your return (or review your digital product request), we will email you to let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us.

Contact us

Hoody Solutions LLC (doing business as HoodySol)
530 School House Rd, Ste G, Hockessin, DE 19707, United States
Email: hello@hoodysol.com
Phone: +1 (302) 601-0676